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{"id":29073,"date":"2023-12-20T12:03:05","date_gmt":"2023-12-20T11:03:05","guid":{"rendered":"https:\/\/vi.si-developpement.fr\/saintdieinfo\/2023\/12\/toit-vosgien-labellise-qualite-services-aux-locataires\/"},"modified":"2024-02-27T17:09:46","modified_gmt":"2024-02-27T16:09:46","slug":"toit-vosgien-labellise-qualite-services-aux-locataires","status":"publish","type":"post","link":"https:\/\/vi.si-developpement.fr\/saintdieinfo\/2023\/12\/toit-vosgien-labellise-qualite-services-aux-locataires\/","title":{"rendered":"Le Toit Vosgien labellis\u00e9 pour la qualit\u00e9 des services aux locataires"},"content":{"rendered":"

\"Toit_Vosgien_Quali'HLM\"<\/a><\/p>\n

\u00ab\u00a0Quand on \u00e9voque le Toit Vosgien, on parle toujours de l’habitat innovant. On oublie compl\u00e8tement la partie qui, pour moi, est tout aussi importante. Celle de la solidarit\u00e9 humaine\u00a0\u00bb a soulign\u00e9 le maire de Saint-Di\u00e9-des-Vosges Bruno Toussaint, \u00e9galement pr\u00e9sident du Toit Vosgien, ce mercredi matin lors de l’annonce de la labellisation \u00ab\u00a0Quali’HLM\u00a0\u00bb du bailleur social d\u00e9odatien.<\/span><\/strong><\/h2>\n

<\/p>\n

D\u00e9cern\u00e9 par l’Union Sociale pour l’Habitat \u2013 USH \u2013 \u00e0 des organismes de logements sociaux, ce label national atteste de la qualit\u00e9 de services rendu aux locataires. Qualit\u00e9 de l’accueil et de l’entr\u00e9e dans les lieux, mais aussi qualit\u00e9 de la gestion de la r\u00e9clamation et des troubles du voisinage, de la propret\u00e9 des parties communes, de la tranquillit\u00e9 ou des demandes d’intervention techniques figurent parmi les crit\u00e8res d’attribution du label.<\/p>\n

\u00ab\u00a0Nous avons travaill\u00e9 sur 35 actions allant dans ce sens. Travailler sur la qualit\u00e9 des services propos\u00e9s \u00e0 nos locataires n’est pas quelque chose de nouveau au Toit Vosgien. Mais si nous sommes le dernier des 6 organismes du groupement Habitat Lorrain<\/a><\/span> \u00e0 \u00eatre labellis\u00e9s, c’est parce que le dossier est compliqu\u00e9 \u00e0 monter. Nous n’avions jusqu’\u00e0 pr\u00e9sent pas pris le temps d’engager la proc\u00e9dure de labellisation. Cela a pris environ 2 ans, avec un d\u00e9marrage en douceur, mais c’est d\u00e9sormais chose faite.\u00a0\u00bb<\/p>\n

L’audit men\u00e9 par Charles Gouon, qui s’est d\u00e9roul\u00e9 les 16 et 17 octobre derniers, a identifi\u00e9 les diff\u00e9rents plans d’actions mis en \u0153uvre au service des locataires : professionnalisation des \u00e9quipes au contact des clients, dialogue avec les repr\u00e9sentants des locataires, d\u00e9ploiement de 70 tableaux d’affichage dans les entr\u00e9es d’immeuble, charte de bon voisinage, permanence hebdomadaire d’un m\u00e9diateur, gestion et suivi des troubles de voisinage, visite de conseil pour organiser au mieux le d\u00e9part du locataire, mise en place d’une grille de contr\u00f4le de la propret\u00e9 des parties communes des immeubles…<\/p>\n

Dans sa conclusion, l’auditeur a \u00e9nonc\u00e9 que \u00ab\u00a0le Toit Vosgien a su conduire les transformations n\u00e9cessaires afin de gagner en agilit\u00e9 et en efficacit\u00e9, et que les 9 plans d’actions d’am\u00e9lioration sur lesquels se basent la d\u00e9march\u00e9 qualit\u00e9 avaient un niveau d’avancement quasiment conforme aux engagements pris, avec des objectifs globalement atteints.\u00a0\u00bb Effective depuis le 5 d\u00e9cembre, la labellisation \u00ab\u00a0Quali’HLM\u00a0\u00bb du Toit Vosgien est d’une dur\u00e9e de 3 ans, sachant qu’un audit de v\u00e9rification devra \u00eatre r\u00e9alis\u00e9 avant le 5 juin 2025.<\/p>\n

J.J.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00ab\u00a0Quand on \u00e9voque le Toit Vosgien, on parle toujours de l’habitat innovant. 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