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$\"[Cr\u00e9dits$ <\/a>

[Cr\u00e9dits : J\u00e9r\u00f4me Rouchy]<\/p><\/div>Ce mercredi, Xertigny s\u2019est vu remettre le troph\u00e9e de Laur\u00e9at de sa cat\u00e9gorie dans le barom\u00e8tre \u00ab\u00a0Qualit\u00e9 et Accueil des Relations Usagers\u00a0\u00bb de l\u2019AFNOR, groupe expert de l\u2019accueil en France. La Commune a en outre eu de bons r\u00e9sultats qui la placent dans le Top 10 National.<\/strong><\/p>\n

$\"[Cr\u00e9dits$ <\/a>
[Cr\u00e9dits : J\u00e9r\u00f4me Rouchy]<\/p><\/div>Le Barom\u00e8tre AFNOR, qu\u2019est-ce que c\u2019est\u00a0?
\n<\/u>Le groupe AFNOR, expert de l\u2019accueil et de la relation aux usagers, est un acteur et observateur privil\u00e9gi\u00e9 de la qualit\u00e9 en France. Son barom\u00e8tre permet de mesurer objectivement la perception qu\u2019ont les usagers de la qualit\u00e9 de l\u2019accueil de leurs services de proximit\u00e9. Les collectivit\u00e9s qui veulent se faire \u00e9valuer doivent pr\u00e9alablement s\u2019inscrire.<\/p>\n
Comment les collectivit\u00e9s sont-elles \u00e9valu\u00e9es\u00a0?
\n<\/u>Entre juin et juillet 2016, des \u00ab\u00a0citoyens myst\u00e8re\u00a0\u00bb ont mis \u00e0 l\u2019\u00e9preuve, de fa\u00e7on anonyme, les services des collectivit\u00e9s participantes sur la base de 150 crit\u00e8res, et ce sur diff\u00e9rents canaux\u00a0: mail, courrier, t\u00e9l\u00e9phone, site web, visite physique.<\/p>\n
\u00a0<\/u><\/p>\n
Xertigny\u00a0: deux participations et deux prix cons\u00e9cutifs<\/u>
\nEn 2015, les \u00e9lus de Xertigny, en concertation avec le personnel concern\u00e9, ont fait le choix de se mesurer par curiosit\u00e9 \u00e0 ce barom\u00e8tre. Avec un score moyen de 77%, la Commune s\u2019est class\u00e9e 35^{\u00e8me<\/sup> sur 201, emportant par ailleurs la Mention Sp\u00e9ciale \u00ab\u00a0Esprit de Service des Collaborateurs\u00a0\u00bb.<\/p>\n}
Un score satisfaisant et encourageant. La Commune s\u2019est de nouveau inscrite \u00e0 l\u2019\u00e9dition 2016 et a vu l\u2019engagement de son personnel r\u00e9compens\u00e9 lors de la Remise des Troph\u00e9es, qui s\u2019est d\u00e9roul\u00e9e le 30 Novembre 2016 \u00e0 Lyon, lors des 5^{\u00e8mes<\/sup> Rencontres Nationales \u00ab\u00a0Accueil & Relations Usagers\u00a0\u00bb.<\/p>\n}
<\/p>\n
$\"[Cr\u00e9dits$ <\/a>
[Cr\u00e9dits : J\u00e9r\u00f4me Rouchy]<\/p><\/div>Barom\u00e8tre AFNOR 2016\u00a0: Xertigny se d\u00e9marque encore\u00a0!<\/u>
\nCette ann\u00e9e, 203 collectivit\u00e9s ont particip\u00e9 (villes, intercommunalit\u00e9s, conseils d\u00e9partementaux). Une am\u00e9lioration g\u00e9n\u00e9rale de la qualit\u00e9 de la prise en charge et notamment \u00e0 distance s\u2019est ressentie dans les r\u00e9sultats\u2026 et plus encore pour Xertigny\u00a0!<\/p>\n
\n
Score de Xertigny : 84,3<\/strong>%. Un score au-dessus des moyennes (Collectivit\u00e9s participantes\u00a0: 69,7% \/ Moyenne de la strate\u00a0: 71,5%)
\n\u2022 Une place dans le Top 10\u00a0National : Xertigny se place 9^{\u00e8me<\/sup> sur les 175 villes participantes<\/strong>.
\n\u2022 Xertigny est laur\u00e9ate de sa strate en occupant la 1^{\u00e8re<\/sup> position sur les 51 villes<\/strong> qui comptent entre 2000 et 5000 habitants.
\n\u2022 Plus particuli\u00e8rement, la comp\u00e9tence des agents<\/strong> (\u00e9coute, clart\u00e9, courtoisie, etc.), d\u00e9terminant moteur de la satisfaction des usagers, a atteint le score de 91,7%,<\/strong> pla\u00e7ant la Commune 19^{\u00e8me<\/sup> sur 175 villes<\/strong>.<\/li>\n<\/ul>\n <\/p>\n
Pour en savoir plus\u00a0: r\u00e9sultats d\u00e9taill\u00e9s
\n<\/u>La prise en charge de l\u2019usager par canal de contact r\u00e9v\u00e8le les scores suivants pour Xertigny :
\n\u2022 Mail\u00a0: 78,4% (> \u00e0 la moyenne de 60% sur sa strate)
\n\u2022 Courrier\u00a0: 96,7% (> \u00e0 la moyenne de 76% sur sa strate)
\n\u2022 Visite physique\u00a0: 68,3% (> \u00e0 la moyenne de 63,1% sur sa strate)
\n\u2022 T\u00e9l\u00e9phone\u00a0: 93,7% \u00a0(> \u00e0 la moyenne de 86,9% sur sa strate)
\n\u2022 Site web (note facultative)\u00a0: 51,9% (< \u00e0 la moyenne de 63,7% sur sa strate).<\/p>\n","protected":false},"excerpt":{"rendered":"
Ce mercredi, Xertigny s\u2019est vu remettre le troph\u00e9e de Laur\u00e9at de sa cat\u00e9gorie dans le barom\u00e8tre \u00ab\u00a0Qualit\u00e9 et Accueil des […]<\/p>\n","protected":false},"author":52,"featured_media":67823,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,10],"tags":[9580,9581,378],"acf":[],"yoast_head":"\nLa ville de Xertigny laur\u00e9ate de sa cat\u00e9gorie dans le barom\u00e8tre \u00ab Qualit\u00e9 et Accueil des Relations Usagers \u00bb - Epinal Info<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La ville de Xertigny laur\u00e9ate de sa cat\u00e9gorie dans le barom\u00e8tre \u00ab Qualit\u00e9 et Accueil des Relations Usagers \u00bb - Epinal Info\" \/>\n<meta property=\"og:description\" content=\"Ce mercredi, Xertigny s\u2019est vu remettre le troph\u00e9e de Laur\u00e9at de sa cat\u00e9gorie dans le barom\u00e8tre \u00ab\u00a0Qualit\u00e9 et Accueil des […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vi.si-developpement.fr\/epinalinfo\/2016\/12\/ville-de-xertigny-laureate-de-categorie-barometre-qualite-accueil-relations-usagers\/\" \/>\n<meta property=\"og:site_name\" content=\"Epinal Info\" \/>\n<meta property=\"article:published_time\" content=\"2016-12-02T08:14:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vi.si-developpement.fr\/app\/uploads\/sites\/3\/2024\/08\/201612img-5606.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"534\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"C.K.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"C.K.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vi.si-developpement.fr\/epinalinfo\/2016\/12\/ville-de-xertigny-laureate-de-categorie-barometre-qualite-accueil-relations-usagers\/\",\"url\":\"https:\/\/vi.si-developpement.fr\/epinalinfo\/2016\/12\/ville-de-xertigny-laureate-de-categorie-barometre-qualite-accueil-relations-usagers\/\",\"name\":\"La ville de Xertigny laur\u00e9ate de sa cat\u00e9gorie dans le barom\u00e8tre \u00ab Qualit\u00e9 et Accueil des Relations Usagers \u00bb - 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