lire notre article<\/span><\/a>) a transmis les informations sur les r\u00e9sultats de la derni\u00e8re enqu\u00eate de satisfaction triennale<\/strong><\/p>\nLa r\u00e9alisation d’une enqu\u00eate r\u00e9guli\u00e8re de satisfaction aupr\u00e8s des habitants est l’un des volets de la mise en \u0153uvre des engagements pris au Congr\u00e8s de Lille en juin 2003, sur la qualit\u00e9 du service rendu.<\/p>\n
Chaque bailleur m\u00e8ne une enqu\u00eate de satisfaction tous les 3 ans aupr\u00e8s d’un \u00e9chantillon de locataires repr\u00e9sentatifs (638 pour Epinal Habitat).<\/p>\n
Une synth\u00e8se r\u00e9gionale est ensuite r\u00e9alis\u00e9e par l\u2019Association R\u00e9gionale HLM (21 bailleurs concern\u00e9s \u2013 14 200 enqu\u00eates en 2014). Voici les principaux r\u00e9sultats :<\/p>\n
94.43\u3000% des locataires sont satisfaits de nos prestations\u3000: Le meilleur taux Lorrain<\/p>\n
90\u3000% des locataires seraient pr\u00eats \u00e0 recommander \u00c9pinal Habitat (seconde position)<\/p>\n
87\u3000% des locataires estiment que les parties communes sont correctement nettoy\u00e9es\u3000: le meilleur taux Lorrain<\/p>\n
90 % des locataires estiment que les parties communes sont correctement entretenues (\u00e9clairage, acc\u00e8s s\u00e9curis\u00e9, \u00e9tat esth\u00e9tique\u3000\u2026) et 95\u3000% affirment que les \u00e9quipements fonctionnent convenablement : les meilleurs taux Lorrain<\/p>\n
94\u3000% des locataires sont satisfaits de l’ accueil t\u00e9l\u00e9phonique\u3000 et 95\u3000% de l’ accueil physique.<\/p>\n
Concernant la gestion des r\u00e9clamations techniques et autres demandes, Epinal Habitat recueille les meilleurs scores de la r\u00e9gion\u3000sur l’\u00e9coute, la compr\u00e9hension du probl\u00e8me, le suivi de la demande, la r\u00e9activit\u00e9\u3000: 81\u3000% de locataires satisfaits<\/p>\n
Aujourd\u2019hui, suite \u00e0 ces chiffres, le classement positionne \u00c9pinal Habitat meilleur organisme Lorrain, concernant la satisfaction des locataires.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u00c9pinal Habitat, qui dispose d\u00e9sormais d’un centre d’accueil au centre d’\u00c9pinal (lire notre article) a transmis les informations sur les […]<\/p>\n","protected":false},"author":49,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,162,10],"tags":[],"acf":[],"yoast_head":"\n
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